Return Policy
Thank you for shopping with us. We want to ensure that your shopping experience is as smooth and enjoyable as possible. Please read our return policy carefully before making a purchase.
All Sales Are Final
Unless a product is damaged or defective, all sales are considered final.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact our customer support team within 10 days of receiving the item. In this instance, we will promptly send you a replacement. To be eligible, please follow these steps:
1. Contact Support: Send an email to support@mindandgut.com within 10 days of receiving the product, including the following information:
- Your order number
- A brief description of the damage or defect
- Photographs or videos clearly showing the issue
2. Approval: Our customer support team will review your request and, if approved, promptly send you a replacement.
Please note that while we continue to adjust and improve our label printing process, minor creases and/or blemishes on a printed label may occur and do not qualify an item as damaged or defective. Please note that we reserve the right to refuse any returns that do not meet the criteria outlined in this policy.
Contact Information
If you have any questions or concerns regarding an order, please feel free to contact our customer support team at support@mindandgut.com
Mind&Gut reserves the right to make changes to this return policy at our discretion, however, the return policy at the time of your order will be honored. Please review this policy periodically for any updates.
Thank you for choosing Mind&Gut. We appreciate your business and are committed to providing you with top notch products and exceptional customer service.