Return Policy

Thank you for shopping with us. We want to ensure that your shopping experience is as smooth and enjoyable as possible. Please read our return policy carefully before making a purchase.

Returns

We take great care to ensure every order arrives in perfect condition. While we don’t accept returns or exchanges, we’re happy to replace items that arrive damaged or defective.

If you experience an issue with your order, please contact our customer support team within 10 days of delivery.

To be eligible for a replacement, please follow these steps:

1. Contact Support
Email support@mindandgut.com within 10 days of receiving your order. Include the following information:

Your order number

A brief description of the issue

Clear photos or videos showing the damage or defect

2. Review and Approval
Our team will review your request and, if approved, will start the return and replacement process.

Please Note:

  • For quality and safety reasons, we cannot accept returns on opened products.
  • Minor cosmetic imperfections on packaging or labels do not qualify as damage.
  • Shipping costs are non-refundable.
  • We reserve the right to decline requests that fall outside these guidelines.
  • Replacements are not guaranteed, and Mind&Gut reserves the right to issue replacements at our sole discretion.

 

Incorrect Address

Once an order has been shipped, shipping addresses cannot be changed. Please ensure your address is entered correctly at checkout including any apartment numbers. If you entered an incorrect or incomplete shipping address, please email us right away with the correct address. If customer service receives your email before the order has been shipped, we will update your order accordingly. We cannot guarantee that your address will be updated prior to shipment. Unfortunately, we cannot reship a package due to entering an incorrect shipping address at checkout. Please ensure your shipping address is entered correctly prior to completing your order.

 

Digital products

Digital products are delivered instantly and cannot be returned. Once you download, open, stream or otherwise access a digital product, your purchase is final and non-refundable.

If a file is corrupted, will not open or download, contact support@mindandgut.com within 14 days with your order number. We will repair or replace it. This does not limit statutory rights, such as those under the UK Consumer Rights Act 2015, EU digital content rules or the Australian Consumer Law.

Customers in the EU, EEA and UK. You have 14 days from the date of purchase to cancel your order. To cancel, email support@mindandgut.com with your order number. We will confirm your request by email and refund the full price to your original payment method within 14 days of receiving it.

 

Mind&Gut reserves the right to make changes to this return policy at our discretion, however, the return policy at the time of your order will be honored. Please review this policy periodically for any updates.